If there is 170v and 24 volts is missing, the power supply is defective. Now you need to measure all the parts in the power supply. The IC is probably defective, but please go through all the few parts.
Okay, so the problem is in fact on the board then. I have a few thoughts, Maybe you can help me decide how to proceed. Im happy to experiment, but I'm not very knowledgeable in electrical/electronics.
For instance, when measuring the parts in the power supply, as you suggest, I'm not sure how to go about that. I imagine I should be trying to confirm voltage through all the components between the 170V Dc capacitor and the 24V DC capacitor to find out where the voltage is dropping out? Im happy to keep going, but I feel it's rude to ask or expect you to to continue to advise me when I dont have the basic knowledge to move forward on my own.
The other option is to simply buy a new board? I can get one for maybe $150 CAD. It seems the problem is on the board so at least this is a solution, if an expensive one.
Finally, there is an electronics repair near my house. Perhaps I can take him the board and explain what I know so far, there is 170V working here, but not 24V working there.... perhaps someone generally knowledgeable in electronics will be able to fix the board with this knowledge?
Thank you again for your help and advice, its very much appreciated.